Privacy Policy

The high level of satisfaction of users of El Dorum’s services is a high priority for us, as is the safety of all our users. In order to enable both, we collect certain personal data with the aim of adjusting the elements of the offer and communication activities. When collecting and processing personal data, we pay great attention to their security, which is why I present below the Privacy Policy that applies to the collection, storage and processing of personal data when interacting with web services and the company.

HOW DO WE COLLECT PERSONAL DATA?

We collect personal data through advanced technologies (cookies) on the website, official communication channels (email, telephone and postal address) and through social networks and intermediary services on which El Dorum conducts communication and sales activities.

Data collection through the website

Cookies

For the purpose of website functionality and a better user experience, cookies are stored on the user’s device when accessing the website. Cookies are small text files that a website stores on the user’s device from which they accessed the page. Cookies contain information about the user’s navigation on the website he visited. Cookies are necessary in order to facilitate browsing and adapt it to the user, and at the same time do not damage the device from which the user accesses the website.

Cookies that are stored on the user’s device can be temporary (they are stored only during the visit to the page) or permanent (they are stored on the user’s device and remain stored even after the visit).

The eldorum.eu website uses essential cookies and third-party cookies: Facebook Pixell

Disabling cookies

The user of the site has the right to adjust the use of cookies to his preferences and to disable the cookies he does not want to be collected in [settings] or at the level of the browser through which he accessed the website.

The user can disable cookies at the browser level through the following links, depending on the browser through which he accesses the page:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Opera
• Safari

Data collection through forms on the page

The website contains forms for entering personal data::

• purchase form
• contact form
• complaints form

When entering personal data in the provided fields of the form, they are delivered directly to the administrator of El Dorum and are stored on the website server and private records of El Dorum.

Depending on the form through which they were collected, personal data are used for different purposes, which may be limited exclusively to the purpose for which the data were collected (order cancellation and complaint processing) and to adjust services and communication activities (purchase form).

Data collection through communication channels

When contacting the company and/or its representatives, the user provides personal data such as e-mail address, phone number, residential address or other personal data. This data is not collected or processed.

PURPOSE OF COLLECTION OF PERSONAL DATA

Personal data is collected and processed for the purpose of providing services, improving the user experience and implementing marketing, sales and communication activities.

TRANSFER OF PERSONAL DATA TO THIRD PARTIES

For the functioning of all website features and the provision of quality service, in certain cases we are forced to transfer certain personal data to third parties.

Any transfer of personal data to third parties is carried out solely for the purpose of improving the quality of El Dorum’s services to verified partners in accordance with the provisions of the GDPR.

HEAD OF PERSONAL DATA PROCESSING

The manager of personal data processing is Emiliano Dorani.

RIGHT TO WITHDRAW CONSENT

All users have the right to request the withdrawal of consent to the collection and processing of personal data by contacting the manager of personal data processing via the email address info@eldorum.eu.

PROVIDER OF INTERNET SERVICES

This website is stored on the servers of SETCORE d.o.o. All information traffic that takes place between website visitors and senders and receivers of e-mail messages is ensured by a secure HTTPS connection.

CHANGES TO PERSONAL DATA POLICY

El Dorum reserves the right to change the Privacy Policy on its own initiative without prior warning.